(Employee of a local business)
I believe that being hospitable does not involve overly complicated matters. What is important is that guests can be pleased with our service and feel comfortable. One of the important things is paying attention to small matters. A good example of this is, to hand the menu to guests at a restaurant so that they can read it more easily and to know useful local information about sightseeing in the area. 

It is also important that we receive guests in our clean and tidy city. We need to create an atmosphere for them to feel both excited and relaxed. We need good facilities in our city in order for guests to spend a comfortable time here.

We are volunteer guides and we would like our guests to enjoy the goodness of our hometown as much as possible. We are delighted when we see our guests happy and delightfully surprised.

 Well, we just have to extend a sense of caring and consideration to our guests. I think that is true of welcoming and greeting guests with a smile. Be ready to help and show them the way to where they want to go, as well as and picking up litter, not to mention not littering ourselves. Understanding “hospitality”, I think I myself will deal with guests accordingly too.